Privacy Policy

1. Information We Collect

Personal Information

We collect personal information that you provide to us, including:

• Name and contact information (email, phone, address)
• Device information and data recovery requirements
• Payment information for our services
• Communication records and support interactions

Technical Information

We automatically collect certain technical information:

• IP address and browser information
• Website usage data and analytics
• Device characteristics and performance data
• Cookies and similar tracking technologies

2. How We Use Your Information

We use collected information for the following purposes:

• Providing data recovery services and customer support
• Processing payments and managing accounts
• Improving our services and website functionality
• Communicating about services, updates, and promotional offers
• Complying with legal obligations and protecting our rights

3. Data Security and Confidentiality

Your data security is our top priority. We implement comprehensive security measures:

• ISO 27001 certified secure facilities with restricted access
• Encryption of sensitive data during transmission and storage
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Secure disposal of devices and data after recovery completion

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• With trusted service providers under strict confidentiality agreements
• To protect our rights, property, or safety, or that of our customers

5. Your Rights Under Canadian Privacy Laws

Under PIPEDA and provincial privacy legislation, you have the right to:

• Access your personal information we have collected
• Request correction of inaccurate information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information (subject to legal requirements)
• File a complaint with the Privacy Commissioner of Canada

6. Data Retention

We retain personal information only as long as necessary for the purposes for which it was collected:

• Customer data: 7 years for business and tax purposes
• Recovered data: Securely deleted after delivery unless requested otherwise
• Website analytics: 26 months for performance optimization
• Marketing communications: Until you unsubscribe

7. Cookies and Tracking

Our website uses cookies to enhance your experience:

• Essential cookies: Required for basic website functionality
• Analytics cookies: Help us understand how visitors use our site
• Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through our cookie banner or browser settings.

8. Third-Party Services

Our website may contain links to third-party services. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before providing any personal information.

9. International Transfers

Your personal information is primarily processed and stored in Canada. If we transfer information outside Canada, we ensure adequate protection through:

• Adequacy decisions by Canadian privacy authorities
• Standard contractual clauses
• Other appropriate safeguards as required by law

10. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website